Stonebridge University is committed to ensuring that all students can challenge academic and administrative decisions that they believe are unfair, biased, or flawed. The Appeals Policy provides a structured and transparent process for reviewing and resolving such concerns, ensuring that all appeals are managed fairly, consistently, and timely.

This policy outlines the procedure that students should follow when submitting an appeal, the responsibilities of staff and the Appeals Committee, and the potential outcomes of the appeals process. It applies to academic appeals related to assessment results, decisions related to progression or qualification awards, and non-academic appeals concerning administrative matters.

This policy applies to all students enrolled at Stonebridge University and alumni who wish to appeal decisions related to their academic records or qualifications. The policy covers:

• Academic appeals related to examination results, coursework assessments, progression decisions, and final award classifications.
• Non-academic appeals concerning issues such as administrative errors, procedural irregularities, or miscommunication of policies.
• Decisions related to student conduct, disciplinary actions, or the application of university regulations and policies.

This policy does not cover complaints related to harassment, discrimination, or interpersonal conflicts, which are addressed under the university’s separate complaints policy.

3.1 Grounds for Appeal
Grounds for appeal refer to the acceptable reasons for making an appeal. These include, but are not limited to, procedural errors, new evidence not previously considered, and perceptions of bias or unfair treatment.

3.2 Types of Appeals

• Academic Appeals: Appeals related to grades, assessments, or academic progression.
• Non-Academic Appeals: Appeals concerning administrative processes, service quality, or adherence to university procedures.

The key objectives of the Appeals Policy are to:

1. Provide a transparent, fair, and consistent process for handling appeals.
2. Safeguard the integrity of Stonebridge University’s academic and administrative processes.
3. Ensure that students feel empowered and supported when challenging decisions that affect their academic and professional futures.
4. Promote a culture of accountability, where all university staff know their responsibilities in maintaining a fair and accessible appeals process.

5.1 Fairness and Transparency
The appeals process at Stonebridge University is built on principles of fairness and transparency. All students have the right to know how the appeals process works, their responsibilities, and how decisions will be made.

5.2 Confidentiality
All appeal submissions and investigations will be handled with the utmost confidentiality. Only those directly involved in the appeal process will have access to the information the student or other parties provided.

5.3 Timeliness
Stonebridge University is committed to handling all appeals on time. The university aims to resolve all appeals within a specified timeframe, ensuring students receive decisions as quickly as possible.

6.1 Student Responsibilities

• Submit appeals within the specified timeframe, ensuring all necessary documentation and evidence are provided.
• Engage with the appeals process respectfully and constructively.
• Comply with the final decisions of the Appeals Committee.

6.2 Staff and Administrative Responsibilities

• Provide guidance and support to students during the appeals process.
• Ensure that the appeals process is conducted in a transparent and unbiased manner.
• Maintain accurate records of all appeals and decisions.

6.3 Appeals Committee Responsibilities

• Review appeal submissions thoroughly and impartially.
• Ensure that the appeals process follows university regulations and policies.
• Communicate decisions clearly, providing reasons for any outcomes.

Appeals may be considered on the following grounds:

7.1 Procedural Irregularities
When there is evidence that the university did not follow its procedures correctly, this results in a disadvantage for the student.

7.2 Unfair or Biased Treatment
When a student has reason to believe that the decision-making process was biased, discriminatory, or prejudiced.

7.3 Mitigating Circumstances
When a student can demonstrate that there were extenuating circumstances, such as illness or personal hardship, that significantly impacted their performance and were not previously considered.

7.4 Assessment and Academic Decisions
When there is evidence that the assessment process was not conducted moderately or according to the university’s standards.

8.1 Initial Stage: Informal Resolution
Students are encouraged to resolve concerns informally with the relevant faculty or administrative staff before proceeding to a formal appeal. Informal discussions can often fix issues more quickly and with less formality.

8.2 Formal Stage: Submitting an Appeal
If the informal resolution is unsatisfactory, students may submit a formal appeal by completing the Appeals Submission Form and providing relevant evidence. Appeals must be submitted within 14 days of the original decision.

8.3 Review and Decision
The Appeals Committee will review the submission, gather additional information if necessary, and reach a decision based on the evidence presented.

8.4 Final Stage: Independent Review
If the student is dissatisfied with the Appeals Committee’s decision, they may request an independent review. This review will be conducted by an external body or independent advisor appointed by the university.

9.1 Formation and Membership
The Appeals Committee will include academic staff, administrative staff, and, where appropriate, external members. To ensure impartiality, members will have no direct involvement in the case.

9.2 Roles and Responsibilities of the Committee

• Conduct a thorough review of all appeal submissions.
• Ensure that all decisions are based on evidence and following university regulations.
• Communicate decisions to students in a clear and timely manner.

9.3 Decision-Making Process
The committee will deliberate on the evidence presented and reach a consensus decision. Decisions will be documented, and the student will be informed of the outcome in writing.

10.1 Upheld Appeals
If an appeal is upheld, the university may take actions such as revising grades, amending records, or offering the student an opportunity to re-sit assessments.

10.2 Rejected Appeals
If an appeal is rejected, the student will receive a clear explanation of the reasons for the decision.

10.3 Partial Acceptance of Appeals
Sometimes, the committee may accept parts of the appeal while rejecting others. The outcome and any follow-up actions will be communicated clearly.

11.1 Student Guidance and Support Services
Students can access support services for assistance during the appeals process. This includes academic advisors, counselling services, and legal advice where necessary.

11.2 Staff Training and Awareness
Staff will be trained to ensure they understand the appeals process and can provide appropriate support to students.

12.1 Monitoring and Reporting of Appeals
All appeals will be recorded and monitored to identify trends, inform policy development, and ensure continuous improvement.

12.2 Regular Review of the Appeals Policy
The Appeals Policy will be reviewed annually to remain relevant and practical. Any updates or changes will be communicated to students and staff.

The Appeals Policy will be available on the university’s website and in student handbooks. Staff and students will receive regular communications regarding their rights and responsibilities under this policy.